Frequently Asked Questions (FAQs)

Welcome to the CapNew.us FAQ page. Here you will find answers to common questions about our products, ordering process, shipping, and more. If you have any additional questions, please feel free to contact us at [email protected].

1. What types of caps do you offer?

We offer a wide variety of caps, including embroidered and printed styles. Our collection includes different designs, colors, and materials to suit your preferences.

2. How can I place an order?

You can place an order directly on our website. Simply browse our collection, select the items you want, and proceed to checkout. If you need assistance, please contact us at [email protected].

3. What is the processing time for orders?

Orders are typically processed within 3-5 business days. During this time, we prepare your items for shipping and ensure they meet our quality standards.

4. How long does shipping take?

Shipping usually takes between 10-20 business days, depending on your location and the shipping method selected. Please note that shipping times may vary due to carrier delays or other unforeseen factors.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package’s progress on the carrier’s website.

6. What is your return policy?

We accept returns within 30 days of receiving your order. Items must be unused and in their original condition. For more details, please refer to our [Return & Refund Policy](link to Return & Refund Policy).

7. Can I customize a cap?

Yes, we offer customization options for both embroidered and printed caps. If you have a specific design in mind, please contact us at [email protected], and we will be happy to assist you with your custom order.

8. What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.

9. Do you ship internationally?

Currently, we only ship within the United States. We are working on expanding our shipping options to include international destinations in the future.

10. How can I contact customer support?

If you have any questions or need assistance, you can reach our customer support team at [email protected]. We are available Monday to Friday from 9:00 AM to 6:00 PM (CST) and Saturday from 10:00 AM to 4:00 PM (CST).

11. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at [email protected] with your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly.

12. Where are you located?

Our headquarters is located at: CapNew.us
1002 Adams Ct, Carpentersville, Illinois, 60110, United States