Shopping Policy

At CapNew.us, we strive to make your shopping experience as smooth and enjoyable as possible. Below are the details of our shopping policies, including order processing, shipping, and more.

Order Processing

Once you place an order, our team will begin processing it within 3-5 business days. During this time, we ensure that your cap is crafted with the highest quality materials and attention to detail, whether it is printed or embroidered.

Shipping

After your order has been processed, it will be shipped to you. The typical shipping time to receive your order is between 10-20 business days, depending on your location and any potential delays with the shipping carrier.

Shipping Costs

Shipping costs will be calculated at checkout based on your location and the shipping method selected. We strive to offer the most economical and reliable shipping options.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. This will allow you to monitor your package’s journey from our facility to your doorstep.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, please contact us at [email protected] within 30 days of receiving your order. We will provide you with instructions on how to return or exchange your item.

Contact Us

If you have any questions about your order, shipping, or any other aspect of our shopping policy, please reach out to us. Our customer service team is here to help!

Email: [email protected]
Address: 1002 Adams Ct, Carpentersville, Illinois, 60110, United States