Track Your Order

Welcome to CapNew.us! We’re excited that you’ve chosen us for your custom embroidered and printed caps. To ensure you stay updated on your order status, we offer a simple and convenient way to track your package.

How to Track Your Order

  1. Order Confirmation Email: After placing your order, you will receive an order confirmation email. This email contains your order number and a summary of the items you purchased.

  2. Shipping Confirmation Email: Once your order has been processed and shipped (typically within 3-5 business days), you will receive a shipping confirmation email. This email will include your tracking number and a link to the carrier’s tracking page.

  3. Tracking Your Order:

    • Click on the tracking link provided in your shipping confirmation email. This will take you to the carrier’s website where you can view the real-time status of your shipment.
    • Alternatively, you can visit the carrier’s website and enter your tracking number directly on their tracking page.

Common Questions

Q: I haven’t received a tracking number. What should I do?
A: If you haven’t received a shipping confirmation email with a tracking number within 5 business days of placing your order, please check your spam/junk folder. If you still can’t find it, contact us at [email protected] for assistance.

Q: My tracking information hasn’t updated. What should I do?
A: Sometimes tracking information may take up to 48 hours to update. If your tracking information hasn’t updated after this time, please contact the carrier directly or reach out to us at [email protected].

Q: My order is delayed. What should I do?
A: Shipping times typically range from 10-20 business days. If your order is delayed beyond this period, please contact the carrier with your tracking number for more information. If you need further assistance, email us at [email protected].

Contact Us

If you have any questions or need further assistance with tracking your order, our customer support team is here to help.

Email: [email protected]
Address: 1002 Adams Ct, Carpentersville, Illinois, 60110, United States